Support
USER GUIDE
Upload Compliance Requirements List (PDF)
Always submit the requirements list if you have product related questions.
Please NUMBER your questions
Question 1, 2, 3… it makes it easier for us to provide relevant answers
We normally respond within 2 days (Mon – Fri)
However, we may need 5 to 8 days to respond to more complex questions
Support Examples
Ask questions (max 5) related to a single compliance requirements list = 1 ticket
Create a Product Compliance Requirements list using the platform
Request help to review a product certificate/document = 1 ticket
We can only review files created using this platform
Request help to review a label file = 1 ticket
We can only review files created using this platform
Request lab test booking assistance = 1 ticket
We help you request a quote and coordinate sample submission
Review supplier test reports and other compliance documents = 1 ticket
We can review and verify documents with the issuing entity
How many tickets are included?
The number of support tickets depends on your plan:
- Self-managed: None
- Standard: 3 tickets
- Premium: 15 tickets
- Enterprise: 20 tickets
Can we buy additional support tickets?
Yes, you can buy additional support tickets on this page.
Technical issues
Please use the error report form in case you experience technical difficulties when using the support ticket system. We normally respond within 24 hours.